Privacy Policy

At Ambi Home, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store and protect your information when you visit or use www.ambihome.in.

The website is owned and operated by PRAANIK VENTURES PRIVATE LIMITED.

Registered/Business Address:

314, ‘Sagarika’, 7th Main, 14B Cross, HSR Sector 6
Bengaluru – 560102 India

Email: diya@ambihome.in

By accessing or using our Website, you acknowledge that you have read and understood this Privacy Policy. Where consent is required under applicable law, we will obtain such consent through appropriate means.

1. Information We Collect

Depending on how you use our Website, we may collect and process the following information:

Personal Information

This may include:

  • Name
  • Email address
  • Telephone/mobile number
  • Billing address
  • Shipping address
  • Account or registration information
  • Order and purchase details
  • Invoice and transaction information
  • Information provided when you contact us
  • Reviews, feedback, enquiries or other information you voluntarily submit
  • Any other information you choose to provide to us

Technical Information

When you visit our Website, certain information may be collected automatically, including:

  • IP address
  • Approximate geographical location
  • Browser type and version
  • Operating system
  • Device information
  • Referral source
  • Pages visited
  • Time spent on the Website
  • Website navigation and interaction
  • Other technical and usage information

We may receive some of this information through cookies, analytics tools and other technologies.

2. Information Relating to Orders & Payments

When you purchase a product from us, we may collect and retain information necessary to process and fulfil your order, including your name, contact details, shipping address, billing information, order details and transaction records.

Payments may be processed through independent third-party payment gateways. Where a third-party payment provider processes your card or banking information directly, that information may be subject to the provider’s own privacy policy and security practices.

We do not require customers to provide payment card passwords, PINs or other confidential banking credentials to us.

3. How We Use Your Information

We may use your personal information for legitimate business purposes, including to:

  • Process and fulfil your orders;
  • Arrange delivery of products;
  • Process payments and maintain transaction records;
  • Issue invoices and other documents;
  • Communicate with you regarding your order;
  • Respond to enquiries and customer service requests;
  • Handle complaints and disputes;
  • Improve our Website, products and services;
  • Personalise your Website experience;
  • Maintain and administer the Website;
  • Conduct analytics and understand Website usage;
  • Prevent fraud, misuse and unauthorised transactions;
  • Protect the security and integrity of our Website;
  • Send service-related communications;
  • Send promotional or marketing communications where permitted by law;
  • Maintain appropriate business and legal records;
  • Establish, exercise or defend our legal rights; and
  • Comply with applicable laws, regulations and legal requirements.

We may also use aggregated or anonymised information for statistical, analytical and business purposes where such information does not identify an individual.

4. Cookies

Our Website uses cookies and similar technologies.

Cookies are small files stored on your device by your browser. They allow websites to remember certain information and recognise your browser when you return.

We may use:

Session Cookies

Session cookies may be used to:

  • Maintain your browsing session;
  • Remember selections made while browsing;
  • Support shopping-cart functionality; and
  • Facilitate Website navigation.

Session cookies are generally removed when you close your browser.

Persistent Cookies

Persistent cookies may remain on your device until they expire or are deleted. They may allow us to remember certain preferences and recognise your browser when you return to our Website.

You can control or disable cookies through your browser settings. However, disabling cookies may affect the functionality and usability of certain parts of the Website.

By using our Website, and where applicable by providing consent through our cookie mechanism, you acknowledge the use of cookies as described in this Privacy Policy.

5. Analytics

We may use third-party analytics services such as Google Analytics to understand how visitors use our Website.

These services may collect information through cookies and similar technologies, including information relating to Website visits, pages viewed, device type, browsing behaviour and other usage statistics.

We use this information to:

  • Understand Website traffic;
  • Improve Website performance;
  • Improve customer experience;
  • Identify technical issues; and
  • Analyse trends and usage.

Third-party analytics providers may process information according to their own privacy policies.

6. Advertising & Marketing

We may use third-party advertising and marketing technologies, including cookies, pixels and similar technologies, to understand how visitors interact with our Website and advertisements.

These technologies may be used to display advertisements or promotional communications that may be relevant to your interests.

Third-party advertising providers may independently collect and process information in accordance with their own policies.

You may be able to control advertising preferences through your browser, device settings or the relevant advertising platform.

7. Marketing Communications

Where permitted by applicable law, we may send you information about our products, services, offers, launches and other communications that may be relevant to you.

You may opt out of marketing communications at any time by using the unsubscribe option provided in the communication or by contacting us at:

diya@ambihome.in

Please note that opting out of marketing communications will not prevent us from sending essential transactional or service-related communications, including order confirmations, payment information, delivery updates and other important information relating to your purchases.

8. Sharing of Personal Information

We do not sell your personal information as a standalone commercial product.

However, we may share or provide access to relevant information where reasonably necessary to operate our business and provide our services.

This may include sharing information with:

  • Employees and authorised representatives;
  • Payment gateways and payment service providers;
  • Courier and logistics companies;
  • Website hosting and technology providers;
  • Analytics providers;
  • Advertising and marketing service providers;
  • Customer support providers;
  • Professional advisers;
  • Fraud-prevention providers; and
  • Other service providers working on our behalf.

Such parties may receive only the information reasonably necessary for the services they provide and may be subject to contractual, legal or other confidentiality obligations, where applicable.

9. Legal & Regulatory Disclosures

We may disclose personal information where we reasonably believe that disclosure is necessary or appropriate to:

  • Comply with applicable laws or regulations;
  • Respond to a court order, legal process or lawful governmental request;
  • Cooperate with law-enforcement authorities;
  • Establish, exercise or defend our legal rights;
  • Protect our property or interests;
  • Enforce our policies and agreements;
  • Investigate fraud, unauthorised transactions or other unlawful activity; or
  • Protect the safety, rights or interests of our customers, employees, service providers or other persons.

We may also disclose relevant information in connection with an actual or proposed merger, acquisition, restructuring, financing, sale or transfer of all or part of our business or assets.

10. Chargebacks, Fraud & Disputes

Where a customer initiates a payment dispute, chargeback or fraud claim, we may provide relevant transaction and customer information to the applicable payment gateway, bank, card network or other authorised institution for the purpose of investigating and responding to the dispute.

This may include:

  • Order information;
  • Invoice;
  • Payment records;
  • Shipping and dispatch information;
  • Delivery records;
  • Customer communications;
  • Product information;
  • Applicable policies; and
  • Other records relevant to the transaction.

We may retain and use such information to protect our legitimate business interests, prevent fraudulent claims and establish or defend our legal rights.

11. Security

We take reasonable technical, administrative and organisational measures designed to protect personal information against unauthorised access, misuse, alteration, disclosure or destruction.

Depending on the service involved, these measures may include access controls, authentication, password protection, encryption and security measures implemented by our service providers.

However, no Internet transmission or electronic storage system can be guaranteed to be completely secure.

Accordingly, while we take reasonable precautions, we cannot guarantee the absolute security of information transmitted to or through our Website.

You acknowledge that information transmitted over the Internet is provided at your own risk.

12. Retention of Information

We may retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy.

This may include retaining information to:

  • Complete transactions;
  • Maintain accounting and business records;
  • Provide customer support;
  • Resolve disputes;
  • Prevent fraud;
  • Enforce agreements;
  • Comply with legal or regulatory requirements; and
  • Protect our legitimate business interests.

Information may therefore continue to be retained after you stop using the Website where there is a legitimate business or legal reason to do so.

13. Your Rights

Subject to applicable law and reasonable identity verification, you may have the right to:

  • Request access to personal information we hold about you;
  • Request correction of inaccurate information;
  • Request updating of information;
  • Request deletion where legally applicable;
  • Withdraw consent where processing is based on consent; and
  • Opt out of marketing communications.

Certain requests may be restricted or declined where permitted or required by applicable law, including where fulfilling the request would interfere with legal obligations, security, fraud prevention, legal proceedings or the rights of another person.

14. Updating Your Information

You are responsible for ensuring that the information provided to us is accurate and up to date.

If your personal information changes or you believe information we hold about you is incorrect, please contact us at:

diya@ambihome.in

We may request reasonable verification before making changes to personal information.

15. Third-Party Websites

Our Website may contain links to third-party websites, applications or services.

We do not control these third parties and are not responsible for their privacy practices, security, content or handling of personal information.

Any information you provide directly to a third-party website will be governed by that third party’s privacy policy.

We recommend reviewing the relevant privacy policy before submitting personal information to any third-party website.

16. Location & Currency Services

Certain third-party services used on our Website may use your IP address or other technical information to estimate your geographical location.

This may be used, for example, to display prices in an appropriate currency.

A temporary session cookie may be used to remember your selected currency while you browse the Website.

Such location information is approximate and should not be considered a precise determination of your physical location.

17. Children’s Privacy

Our Website is not specifically directed toward children.

We do not knowingly seek to collect personal information from children where such collection is prohibited by applicable law.

If you believe that a child has provided personal information to us in circumstances where such collection should not have occurred, please contact us at diya@ambihome.in.

18. International Processing

Some of our service providers, technology partners, payment processors, analytics providers or other vendors may process information from locations outside India.

Where personal information is transferred or processed outside India, we will take reasonable steps to comply with applicable legal requirements.

Third-party providers may also process information in accordance with their own terms, policies and legal obligations.

19. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, Website, technology, services or applicable law.

The updated version will be published on this page with the revised effective date, where appropriate.

Where required by applicable law, we may provide additional notice or obtain consent for material changes.

Your continued use of the Website after an updated Privacy Policy has been published will constitute acknowledgement of the updated policy to the extent permitted by law.

20. Governing Law & Jurisdiction

This Privacy Policy shall be governed by and interpreted in accordance with the laws of the Republic of India.

Any dispute, claim or proceeding arising out of or relating to this Privacy Policy, the handling of personal information or your use of the Website shall, subject to applicable law, be subject to the exclusive jurisdiction of the competent courts in Bengaluru, Karnataka, India.

21. Contact Us

If you have any questions, requests or concerns regarding this Privacy Policy or the way we handle your personal information, please contact us:

Ambi Home
PRAANIK VENTURES PRIVATE LIMITED
314, ‘Sagarika’, 7th Main, 14B Cross
HSR Sector 6, Bengaluru – 560102
India

Email: diya@ambihome.in          Website: www.ambihome.in