Terms of Use

The website www.ambihome.in (“Website”) is owned and operated by PRAANIK VENTURES PRIVATE LIMITED, having its registered/business address at:

314, ‘Sagarika’, 7th Main, 14B Cross, HSR Sector 6, Bengaluru – 560102, India

For the purposes of these Terms, “Ambi Home”, “Company”, “we”, “us” and “our” shall refer to PRAANIK VENTURES PRIVATE LIMITED and its relevant affiliates, representatives, employees, service providers and authorised partners, as applicable.

By accessing, browsing or using this Website, placing an order, purchasing a product or otherwise using any service made available through the Website, you acknowledge that you have read, understood and agreed to be legally bound by these Terms of Use, together with our applicable Shipping & Delivery Policy, Returns & Exchange Policy, Privacy Policy and any other policies published on the Website.

If you do not agree to these Terms, you must not use the Website or place an order through it.

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1. Website Information

We make reasonable efforts to ensure that information published on the Website is accurate and current. However, we do not warrant or represent that the Website, its content or any information made available through it will always be complete, accurate, current, error-free or uninterrupted.

The Website may contain typographical errors, inaccuracies, omissions or outdated information relating to products, descriptions, pricing, availability, specifications, delivery estimates or other matters.

We reserve the unrestricted right, at our sole discretion and without prior notice, to:

  • Correct any errors or omissions;
  • Change, update or modify information;
  • Modify product descriptions or specifications;
  • Change prices;
  • Change product availability;
  • Suspend or discontinue any product or service;
  • Modify or discontinue any part of the Website; and
  • Refuse, cancel or limit any order where permitted under applicable law.

The publication of any information on the Website shall not constitute a representation or guarantee that such information will remain unchanged.

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2. Product Information & Handmade Products

We take considerable care in selecting, designing, producing, photographing and describing our products.

However, customers acknowledge that many Ambi Home products are handmade, handcrafted, vintage, naturally sourced or individually finished.

Accordingly, products may have reasonable variations in:

  • Colour;
  • Texture;
  • Shape;
  • Weight;
  • Dimensions;
  • Finish;
  • Pattern;
  • Surface characteristics; and
  • Minor natural marks, dents, blemishes or imperfections.

Such variations may occur from one piece to another and shall not, by themselves, constitute a defect, misrepresentation or failure to conform to the product description.

Photographs displayed on the Website are intended to provide a representation of the product. Actual colours and appearance may vary depending on lighting, photography, screen settings and other factors beyond our control.

Unless expressly stated otherwise, dimensions and weights provided on the Website are approximate.

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3. Pricing & Availability

All prices, discounts, promotions and product availability displayed on the Website are subject to change without prior notice.

We reserve the right to correct pricing or product information errors, including after an order has been placed, where such error is genuine and unintentional.

Where an order is affected by a material pricing or product information error, we may, at our discretion:

  1. Cancel the affected order and issue an appropriate resolution; or
  2. Contact the customer and provide the option to proceed at the corrected price.

No customer shall have an automatic right to demand fulfilment of an order where the order arose from an obvious pricing, technical or inventory error.

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4. Order Acceptance

Placing an order through the Website constitutes an offer by the customer to purchase the selected products.

An automated order confirmation acknowledges receipt of the order and does not, by itself, constitute an unconditional acceptance of the order.

We reserve the right to accept, reject, cancel or limit any order at our sole discretion, including where:

  • A product is unavailable;
  • There is a pricing or inventory error;
  • Information provided by the customer is incomplete or inaccurate;
  • We reasonably suspect fraudulent or unauthorised activity;
  • A technical error has affected the order; or
  • Fulfilment is otherwise not reasonably possible.

Where an order is cancelled by us after payment has been received, the applicable amount paid for the cancelled order shall be refunded in accordance with our applicable refund process.

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5. Delivery & Fulfilment

Delivery timelines displayed on the Website or communicated to customers are estimates and not guaranteed delivery commitments, unless expressly agreed otherwise in writing.

Delivery may be affected by courier delays, weather, natural events, strikes, public holidays, customs procedures, production requirements, incorrect customer information, force majeure events or other circumstances beyond our reasonable control.

We shall not be liable for delays caused by third-party logistics providers or circumstances outside our reasonable control.

The customer is responsible for providing a complete and accurate delivery address, telephone number and email address.

Any additional costs resulting from an incorrect or incomplete address, failed delivery attempt, refusal to accept delivery, re-delivery or similar circumstance may be payable by the customer.

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6. International Orders & Customs

For international orders, the customer acknowledges and agrees that the shipment may be subject to customs duties, import taxes, clearance charges, local taxes or other charges imposed by the destination country.

All such charges are the sole responsibility of the customer.

We have no control over the customs policies, assessment methods or charges imposed by authorities in the destination country.

If a customer refuses to pay applicable customs or import charges and the shipment is returned, abandoned, confiscated or otherwise disposed of by the authorities or courier, the customer shall not be entitled to a refund, replacement or reshipment solely as a result of such refusal.

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7. Returns, Exchanges & Refunds

All returns, exchanges, cancellations and refunds shall be governed exclusively by our Returns & Exchange Policy as published on the Website.

The customer’s use of the Website or purchase of a product constitutes acceptance of that policy.

Except where required by applicable law, no return, exchange or refund shall be available merely because a customer changes their mind, no longer requires the product, does not like the product after delivery, or has a different expectation from the product’s appearance, size, weight, finish or natural characteristics.

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8. Disputes

Customers are encouraged to contact us directly in relation to any concern regarding an order, payment, product or delivery so that the matter may be reviewed and resolved in accordance with our policies.

The Company reserves all rights and remedies available to it in connection with disputed transactions, fraudulent claims or misuse of the payment dispute process.

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9. Website Use

You agree to use the Website only for lawful purposes.

You shall not:

  • Use the Website for fraudulent or unlawful activities;
  • Attempt to gain unauthorised access to the Website or its systems;
  • Interfere with the operation or security of the Website;
  • Introduce malicious code, viruses or harmful material;
  • Scrape, reproduce or commercially exploit Website content without permission;
  • Impersonate another person or entity;
  • Submit false or misleading information; or
  • Use the Website in any manner that may cause damage to the Company or third parties.

We reserve the right to restrict, suspend or terminate access to the Website where we reasonably believe that these Terms have been violated or that the Website is being misused.

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10. Intellectual Property

Unless otherwise stated, all content appearing on the Website, including but not limited to:

  • Product photographs;
  • Product descriptions;
  • Text;
  • Graphics;
  • Logos;
  • Designs;
  • Branding;
  • Videos;
  • Layouts;
  • Written material; and
  • Other intellectual property

is owned by, licensed to, or otherwise lawfully used by the Company.

No content may be copied, reproduced, modified, distributed, republished, transmitted, sold or commercially exploited without prior written permission.

Unauthorised use may constitute an infringement of applicable intellectual property laws.

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11. Third-Party Websites & Services

The Website may contain links to third-party websites, payment providers, courier platforms, social media platforms or other external services.

Such links are provided solely for convenience.

We do not control or assume responsibility for the content, security, availability, accuracy, privacy practices, products, services or policies of any third-party website.

Accessing a third-party website is entirely at the customer’s own risk.

The inclusion of a link does not constitute an endorsement, sponsorship, representation or affiliation with the third party unless expressly stated otherwise.

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12. Professional Advice Disclaimer

Information provided through the Website is for general informational purposes only.

Nothing on the Website should be interpreted as medical, legal, financial, investment or other professional advice.

Customers should obtain appropriate professional advice before making decisions requiring specialist knowledge.

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13. Disclaimer of Warranties

To the maximum extent permitted by applicable law, the Website and all information, content, products and services made available through it are provided on an “as is” and “as available” basis.

We make no express or implied representation or warranty that:

  • The Website will always be available;
  • The Website will operate without interruption;
  • The Website will be completely secure;
  • Information will always be accurate or complete;
  • Errors will always be corrected;
  • The Website will be free from viruses or harmful components; or
  • The Website will meet every individual customer’s expectations.

To the maximum extent permitted by law, we disclaim all warranties and conditions, whether express, implied or statutory, including warranties of merchantability, fitness for a particular purpose, title and non-infringement, except to the extent such warranties cannot legally be excluded.

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14. Limitation of Liability

To the maximum extent permitted by applicable law, the Company, its directors, officers, employees, affiliates, suppliers, contractors, service providers and authorised representatives shall not be liable for any indirect, incidental, special, exemplary, punitive or consequential loss or damage, including loss of profits, revenue, business, goodwill, data or anticipated savings arising from or relating to:

  • Use or inability to use the Website;
  • Reliance upon information available through the Website;
  • Product availability;
  • Delivery delays;
  • Third-party courier or logistics services;
  • Third-party websites or services;
  • Technical failures;
  • Unauthorised access;
  • Payment processing issues; or
  • Any other matter connected with the Website, products or services,

whether such liability is based on contract, tort, negligence, strict liability or any other legal theory, even if the Company has been advised of the possibility of such damage.

To the extent permitted by law, the Company’s aggregate liability arising from any particular transaction shall not exceed the amount actually paid by the customer for the specific product or service giving rise to the claim.

Nothing in these Terms shall exclude or restrict liability that cannot legally be excluded or restricted under applicable law.

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15. Force Majeure

We shall not be liable for any failure or delay in performing our obligations where such failure or delay results from circumstances beyond our reasonable control.

Such circumstances may include, without limitation:

  • Natural disasters;
  • Floods;
  • Fire;
  • Epidemics or pandemics;
  • War;
  • Terrorism;
  • Civil unrest;
  • Government restrictions;
  • Strikes;
  • Labour disruptions;
  • Power or internet failures;
  • Transportation disruptions;
  • Customs restrictions;
  • Courier disruptions; or
  • Other events beyond our reasonable control.

Our obligations shall be suspended for the duration reasonably affected by such circumstances.

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16. Indemnification

To the maximum extent permitted by applicable law, you agree to indemnify, defend and hold harmless the Company, its directors, officers, employees, affiliates, suppliers and service providers from and against any claims, demands, losses, liabilities, damages, costs and expenses, including reasonable legal expenses, arising out of or relating to:

  • Your breach of these Terms;
  • Your unlawful or improper use of the Website;
  • Your violation of applicable law;
  • Your infringement of any third-party rights; or
  • Any false, misleading or unauthorised information submitted by you.


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17. Privacy & Lawful Disclosure

We may collect, use and process personal information in accordance with our applicable Privacy Policy and applicable law.

We reserve the right to disclose information where we reasonably believe such disclosure is necessary to:

  1. Comply with applicable law or legal process;
  2. Respond to lawful requests from courts, government authorities or law-enforcement agencies;
  3. Protect our rights, property or interests;
  4. Investigate suspected fraud, abuse or unlawful activity;
  5. Enforce these Terms or other applicable policies; or
  6. Protect the safety or interests of customers, employees, service providers or other persons.

Nothing in these Terms restricts our right or obligation to comply with valid legal, governmental or regulatory requirements.

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18. Amendments

We reserve the right to amend, modify or update these Terms at any time.

Changes will become effective when posted on the Website unless a different effective date is expressly stated.

Your continued use of the Website following publication of amended Terms shall constitute acceptance of the revised Terms.

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19. Severability

If any provision of these Terms is determined by a competent authority to be invalid, unlawful or unenforceable, that provision shall be modified or severed only to the minimum extent necessary.

The remaining provisions shall continue in full force and effect.

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20. Waiver

Failure by the Company to enforce any provision of these Terms at any particular time shall not constitute a waiver of our right to enforce that provision at any later time.

No waiver shall be effective unless expressly provided in writing by an authorised representative of the Company.

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21. Entire Agreement

These Terms, together with the policies expressly incorporated into them and any specific terms communicated to and accepted by the customer for a particular transaction, constitute the entire agreement between the customer and the Company concerning the use of the Website and supersede prior communications or understandings relating to the same subject matter, to the extent permitted by applicable law.

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22. Governing Law & Exclusive Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of the Republic of India.

Any dispute, claim or controversy arising out of or relating to:

  • The Website;
  • These Terms;
  • Any product purchased through the Website;
  • Any transaction;
  • Any service provided by the Company; or
  • The relationship between the customer and the Company,


shall, subject to applicable law, be subject to the exclusive jurisdiction of the competent courts in Bengaluru, Karnataka, India.

The customer irrevocably submits to such jurisdiction and venue.

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23. Contact Information

For questions, concerns or communications relating to these Terms, please contact us at:

Ambi Home

PRAANIK VENTURES PRIVATE LIMITED

314, ‘Sagarika’, 7th Main, 14B Cross

HSR Sector 6, Bengaluru – 560102

India

Email: diya@ambihome.in

Website: www.ambihome.in