Return / Exchange Policy

Return / Exchange Policy

We do not accept returns, and our products do not come with a warranty.

However, if you receive a product that is damaged in transit or is entirely different from what you ordered, we will be happy to review the matter and, where applicable, arrange an exchange or issue you a store credit.

Exchange Policy

At Ambi Home, every product is carefully selected, crafted, packed and checked before it leaves us. Many of our products are handmade or have natural variations, which are part of their character and uniqueness.

We want your experience with us to be smooth and transparent. To help us resolve any genuine issue quickly, please read the following policy carefully.

An exchange may be considered only in the following circumstances:

  • The product has been received damaged, or
  • The product received is entirely different from the product ordered.

All exchange requests are subject to verification and approval by Ambi Home.

Conditions for Exchange

To help us verify the issue and process your request:

  • The product must be unused and in its original condition.
  • The product must be returned in its original packaging, wherever applicable.
  • The customer is responsible for couriering the product back to us. It must be packed securely to prevent any damage during return transit.
  • An unboxing video / clear photographs of the product and packaging are mandatory for any claims.
  • All exchange requests must be emailed to diya@ambihome.in within 2 days of receiving the order.
  • Handling, repacking and return courier charges may apply, depending on the circumstances and the nature of the request. Such charges will be communicated on a case-to-case basis.

If the requested replacement is not available, we may, at our discretion, provide a voucher/store credit that can be used for purchases on the Ambi Home website.

Order Cancellation

Cancellation requests are not accepted after of placing the order.

Handmade & Natural Variations

Many Ambi Home products are handmade or crafted using natural materials. Because of this, individual pieces may have slight variations in:

  • Weight
  • Dimensions
  • Shape
  • Texture
  • Colour
  • Finish

Minor dents, blemishes, marks, variations and other natural imperfections may occur and are part of the character of handmade products. These are not considered defects and are not eligible for exchange.

The exact weight and dimensions of handmade products may also vary from piece to piece, and identical specifications cannot always be replicated.

Special Categories

The following products/orders are not eligible for exchange:

  • Vintage products: Vintage pieces are pre-used and may naturally show signs of age and use. They are sold in their existing condition and are non-returnable and non-exchangeable.
  • Sale items: Products purchased during sale periods or marked as sale items are not eligible for exchange.
  • Customised products: Custom-made or personalised orders cannot be exchanged.
  • International orders: International orders are not eligible for exchange.

Important Notes

  • All exchange requests are reviewed on a case-by-case basis.
  • Exchange, voucher/store-credit and cancellation decisions will be made by Ambi Home in accordance with this policy and the circumstances of the order.
  • We strongly recommend retaining the original packaging and unboxing video until you are satisfied with your order.
  • In case of any discrepancy, please contact us as soon as possible and within the timelines specified above.

Our Address

Ambi Home

314, ‘Sagarika’, 7th Main, 14B Cross, HSR Sector 6

Bengaluru – 560102, India

For any queries:

diya@ambihome.in

Jurisdiction:

All disputes shall be subject to the jurisdiction of the courts in Bengaluru, India.